Learn how to utilize assertiveness skills to effectively interact with people at all levels of your organization.

Managers generally fall into one of three groups — aggressive, passive, or assertive. Those who are too aggressive often struggle to maintain positive relationships with their employees over time. Managers who are too passive find it challenging to inspire others.Assertive managers  have the ability provide guidance to their employees to get the job done while earning respect.

Course Outline

 

Who should attend: New and experienced Managers

• Directors

• Managers

• Supervisors

• Team Leaders

• Project Managers

• Managers with 0 to 5 years experience

Objectives

 

• Identify key differences between aggressive, assertive, and passive communication
• Learn how to fine-tuning your communication skills, your ability to interact with others, and your conflict management strategies
• Discover how your behavior impacts your performance as a manager
• Utilize persuasive communication techniques to take control of a situation without alienating others
• Pinpoint the cause of your non-assertive behavior
• Recognize a number of different ways to help others focus on issues — instead of personalities — to get  the job done right the first time
• Learn how your behavior style impacts your overall performance as a manager
• Learn how to employ assertiveness skills to take control of a situation without alienating others
• And much more!